Effective: 2-20-2025
At ChicChic Nails, we strive for complete satisfaction with our premium press-on nails. Please review our straightforward policy before initiating a return.
1. Return Eligibility
✅ Accepted Within 14 Days If:
- Unopened with intact hygiene seal
- Defects verified by photos/video (chips, sizing errors)
- Wrong items received (confirmed via order records)
❌ Non-Returnable:
- Opened/worn sets
- Custom designs
- Final sale items
2. Return Process
Step 1: Email [email protected] with:
- Order number
- 3+ clear photos/video of issue
Step 2: Receive digital return authorization
- Return address based on your region
- Customer responsible for return shipping costs
Step 3: Ship via tracked mail
- Include original packing slip
- Uninsured packages not guaranteed
3. Refund Options
| Method | Timeframe | Details |
|---|---|---|
| Original Payment | 5-7 business days | After QA verification |
| Store Credit | Instant | +20% bonus credit* |
*Example: $100 refund → $120 store credit
4. Key Conditions
- Global Deadline: 14 days from delivery date
- Return Shipping: Customer responsibility (keep tracking#)
- EU Customers: Retain statutory 14-day withdrawal right
5. Quality Assurance
All returns undergo digital verification:
- Photo/video review (24hrs)
- Batch code validation
- Automated supplier chargeback
6. Prohibited Returns
- Items damaged by improper application/removal
- Orders using freight forwarders
- Missing batch codes/security seals
7. Contact Information
Email: [email protected]