Refund and Returns Policy

Effective: 2-20-2025

At ChicChic Nails, we strive for complete satisfaction with our premium press-on nails. Please review our straightforward policy before initiating a return.


1. Return Eligibility

✅ Accepted Within 14 Days If:

  • Unopened with intact hygiene seal
  • Defects verified by photos/video (chips, sizing errors)
  • Wrong items received (confirmed via order records)

❌ Non-Returnable:

  • Opened/worn sets
  • Custom designs
  • Final sale items

2. Return Process

Step 1: Email [email protected] with:

  • Order number
  • 3+ clear photos/video of issue

Step 2: Receive digital return authorization

  • Return address based on your region
  • Customer responsible for return shipping costs

Step 3: Ship via tracked mail

  • Include original packing slip
  • Uninsured packages not guaranteed

3. Refund Options

MethodTimeframeDetails
Original Payment5-7 business daysAfter QA verification
Store CreditInstant+20% bonus credit*

*Example: $100 refund → $120 store credit


4. Key Conditions

  • Global Deadline: 14 days from delivery date
  • Return Shipping: Customer responsibility (keep tracking#)
  • EU Customers: Retain statutory 14-day withdrawal right

5. Quality Assurance

All returns undergo digital verification:

  1. Photo/video review (24hrs)
  2. Batch code validation
  3. Automated supplier chargeback

6. Prohibited Returns

  • Items damaged by improper application/removal
  • Orders using freight forwarders
  • Missing batch codes/security seals

7. Contact Information

Email: [email protected]


Free Worldwide shipping

On all orders above $50

Easy 14 days returns

14 days money back guarantee

Eco Nail Art

Eco-Friendly & Cruelty-Free Materials Only

 
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